IT Intern
New York
Posted 2 months ago
We are looking for an intern in our fast-paced IT department located in Holbrook NY
Job description
Duties would include
- Assist in the day-to-day activities in the IT department
- Setup and image hardware for new locations
- Answer and log level 1 helpdesk tickets
- Escalate tickets to level 2 and 3 technicians if needed
- Configure and test equipment prior to deploying
- Write technical documents for non-technical staff
- Create a catalog of standard problems and solutions for the IT department
- Reach out to vendors and ISPs when needed to resolve onsite issues.
What you will learn:
This experience will put you in the door to work at any company with level one helpdesk experience
How to work in a team with onsite and remote team members
Prioritizing time sensitive issues and multitasking in a corporate environment
How to write step by step guides for non-technical employees