IT Intern – Holbrook, NY

IT Intern
New York
Posted 2 months ago

We are looking for an intern in our fast-paced IT department located in Holbrook NY

Job description

Duties would include

  • Assist in the day-to-day activities in the IT department
  • Setup and image hardware for new locations
  • Answer and log level 1 helpdesk tickets
  • Escalate tickets to level 2 and 3 technicians if needed
  • Configure and test equipment prior to deploying
  • Write technical documents for non-technical staff
  • Create a catalog of standard problems and solutions for the IT department
  • Reach out to vendors and ISPs when needed to resolve onsite issues.

What you will learn:

This experience will put you in the door to work at any company with level one helpdesk experience

How to work in a team with onsite and remote team members

Prioritizing time sensitive issues and multitasking in a corporate environment

How to write step by step guides for non-technical employees

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