IT Support Engineer – West Coast

IT Support Engineer
West Coast
Posted 2 months ago

IT Engineer West Coast

Main duties and responsibilities:

  • Act as the first point of contact for any IT related issue that come in from our remote sites and/or end users
  • Resolve incidents via phone calls, support tickets, and instant messaging app
  • Escalate to level 2 support when problem is out of the level one scope
  • Log all incoming requests into the IT support system
  • Log resolution of a new problem into our support board
  • Create, track, and closes tickets in accordance to the SLA
  • Create and update troubleshooting documentation for all remote site equipment as necessary
  • Installation of software on both Windows and Mac systems
  • Shift will be Tuesday – Saturday 11 am to 7 PM PST
  • Job will be mostly remote, unless asked to go to a location to resolve IT issues.


  • 1 to 2 years’ experience in a technical environment or equivalent experience/education
  • Excellent communications, organizational, and time management skills, and the ability to manage multiple tasks at once
  • Working knowledge of Windows operating systems, and network technologies
  • Working experience with IOS and Android mobile devices
  • Working experience with VOIP phones
  • Basic network troubleshooting of WAPs, Firewalls, routers, and switches
  • Overall knowledge of the hardware and software components of Windows operating system.
  • Working experience with MS Office 365
  • Basic understanding of the 7-layer OSI model and how it applies to business applications
  • Team oriented and an exceptional teammate
  • Ability to adapt to a fast-paced environment while maintaining a positive, professional attitude
  • Knowledge of cabling technologies for interconnecting multiple devices to a PC

Preferred Qualifications:

  • Prior history working with ophthalmic equipment
  • Understanding of HIPPAA law and email encryption
  • Knowledge of active directory and MS office 365 configurations

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