Junior IT Technician – Holbrook, NY

Jr. IT Engineer
New York
Posted 4 days ago

We are looking to add a junior IT support technician to our rapidly growing company in our IT department located in Holbrook NY

Job description

Duties would include

· Assist in the day-to-day activities in the IT department

· Setup and image hardware for new locations

· Configure and test equipment prior to deploying

· Answer and log level 1 helpdesk tickets

· Escalate tickets to level 2 and 3 technicians if needed

· Write technical documents for non-technical staff

· Create a catalog of standard problems and solutions for the IT department

· Reach out to vendors and ISPs when needed to resolve onsite issues.

· Learn new skills by assisting senior level members of the team with ongoing projects

An ideal candidate will be able to:

Work in a team with onsite and remote team members

Prioritizing time sensitive issues and multitasking in a corporate environment

Write step by step guides for non-technical and technical employees

Experience in a level 1 helpdesk environment

Knowledge of the OSI 7-layer TCP/IP networking model

Experience with different Wireless devices IOS and android

Be a team player with a positive attitude

Ability to work a flexible schedule

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