Regional Manager (Optical Industry) – Southwest Region  

Do you want a fun position with a revolutionary new digital healthcare business? This is an exciting opportunity for the successful candidate to grow within an evolving organization. 20/20NOW (“Company”) the pioneer and innovator of Ocular Telehealth, recently announced we are looking to hire a Regional Manager for the Southwest Region. The candidate selected for this position will help to continue to develop and manage a center of excellence for a state-of-the-art ocular telehealth practice with current operations in 33 states. 

Essential Duties of Regional Manager:

• Responsible for a number of  locations in the Southwest Region, PNL, including revenue enhancement

• Work independently within job parameters
• Ensures operating procedures, policies, and safety protocols are followed by company employees
• Required to formulate and affect new practice standard operating policies
• Ability to identify gaps in processes and practices and create and implement solutions.
• Hiring Manager for new Patient Care Coordinators within the region and conduct training for those employees to perform the various skills associated with the practice
• Maintain personnel work schedule, performance reviews and assist in training of personnel
• Develop and oversee scheduling principles and procedures to ensure associates can meet business demand
• Oversee front desk procedures including but not limited to knowledge of insurance verifications and eligibility, ophthalmic coding, daily, weekly, and monthly reconciliation
• Direct duties, priorities, and necessities of various routines to be carried out daily by all technical and clerical personnel, ensuring a proper efficient flow of patients
• Proactively seeks opportunities to drive operational efficiencies to support stores abilities to deliver key labor related KPI and financial performance (including adherence, patient volume and overall hours usage)
• Develop an engaged, accountable, and motivated team by leading the way, providing training, mentorship, coaching, and performance management
• Collaborate and partner with other Regional Managers to understand, define, develop, and execute labor programs.

Qualifications:

• Minimum of five years of Retail or Healthcare Operations experience
• Ophthalmic or optical supervisory experience a strong plus
• Manage of staff and multi-state locations in region

• Strong interpersonal and time management skills
• Computer literate including prior experience with EMR/EHR, employee scheduling, MS Office software.
• Strong understanding of Profit and Loss Statements
• Demonstrated interest in quality improvement and workflow efficiencies
• Ability to work flexible hours including on-call when required
• Telemedicine experience is a plus but not required
• Strong clinical and communications skills
• Bi-lingual (English & Spanish) helpful but not required
• Must be able to drive and travel overnight
• Travel a minimum of 3 days a week to store locations

What We Offer:

• Join a fast-growing, nationally recognized telemedicine company utilizing state-of-the-art technology
• Strong management growth potential
• Competitive starting salary with incentive and signing bonus
• Upbeat and positive work environment
• Paid Company vacation, holidays & personal days
• Company subsidized Medical; Dental & Life Insurance offered
• 401K with company contribution
• FSA or HSA