Regional Manager (Optical Industry) – Southwest Region  

Do you want a fun position with a revolutionary new digital healthcare business? This is an exciting opportunity for the successful candidate to grow within an evolving organization. 20/20NOW (“Company”) the pioneer and innovator of Ocular Telehealth, recently announced we are looking to hire a Regional Manager for the Southwest Region. The candidate selected for this position will help to continue to develop and manage a center of excellence for a state-of-the-art ocular telehealth practice with current operations in 33 states. 

Essential Duties of Regional Manager:

  • Responsible for a number of  locations in the Southwest Region, PNL, including revenue enhancement
  • Work independently within job parameters
  • Ensures operating procedures, policies, and safety protocols are followed by company employees
  • Required to formulate and affect new practice standard operating policies
  • Ability to identify gaps in processes and practices and create and implement solutions.
  • Hiring Manager for new Patient Care Coordinators within the region and conduct training for those employees to perform the various skills associated with the practice
  • Maintain personnel work schedule, performance reviews and assist in training of personnel
  • Develop and oversee scheduling principles and procedures to ensure associates can meet business demand
  • Oversee front desk procedures including but not limited to knowledge of insurance verifications and eligibility, ophthalmic coding, daily, weekly, and monthly reconciliation
  • Direct duties, priorities, and necessities of various routines to be carried out daily by all technical and clerical personnel, ensuring a proper efficient flow of patients
  • Proactively seeks opportunities to drive operational efficiencies to support stores abilities to deliver key labor related KPI and financial performance (including adherence, patient volume and overall hours usage)
  • Develop an engaged, accountable, and motivated team by leading the way, providing training, mentorship, coaching, and performance management
  • Collaborate and partner with other Regional Managers to understand, define, develop, and execute labor programs.


  • Minimum of five years of Retail or Healthcare Operations experience
  • Ophthalmic or optical supervisory experience a strong plus
  • Manage of staff and multi-state locations in region
  • Strong interpersonal and time management skills
  • Computer literate including prior experience with EMR/EHR, employee scheduling, MS Office software.
  • Strong understanding of Profit and Loss Statements
  • Demonstrated interest in quality improvement and workflow efficiencies
  • Ability to work flexible hours including on-call when required
  • Telemedicine experience is a plus but not required
  • Strong clinical and communications skills
  • Bi-lingual (English & Spanish) helpful but not required
  • Must be able to drive and travel overnight
  • Travel a minimum of 3 days a week to store locations

What We Offer:

  • Join a fast-growing, nationally recognized telemedicine company utilizing state-of-the-art technology
  • Strong management growth potential
  • Competitive starting salary with incentive and signing bonus
  • Upbeat and positive work environment
  • Paid Company vacation, holidays & personal days
  • Company subsidized Medical; Dental & Life Insurance offered
  • 401K with company contribution
  • FSA or HSA
Job Category: Regional Manager
Job Type: Full Time
Job Location: Southwest Region

Apply for this position

Allowed Type(s): .pdf, .doc, .docx