PATIENT RATINGS
SHOW HIGH LEVELS OF
SATISFACTION AND NPS
20/20NOW PATIENT FEEDBACK RESULTS
Overview
Upon completing a 20/20NOW eye exam, patients are asked to complete a brief survey about their exam experience.
Purpose of the survey is to measure the patient’s:
1) Overall Satisfaction
2) Their likelihood to return
3) Their likelihood to recommend a friend or family member to 20/20NOW (Commonly referred to as the NET PROMOTER SCORE/NPS)
RESULTS
Patient feedback is overwhelmingly positive
Patients report high levels of satisfaction & plan to recommend the exam to family & friends
Results based on 9,155 patient surveys over the past 12 months
Patient
Satisfaction
Plan to return to same
location for next exam
Recommend 20/20NOW
to friends and family
superior PATIENT EXPERIENCE
In addition to rating the exam, patients are asked to provide feedback regarding their experience.
Overall, patients are impressed by:
1
Thoroughness and comprehensiveness of the exam
2
State-of-the-art technology & equipment
3
Caring associates who explain each step of the process
